DYLEN returns
The U-Turn: Returns and Replacements
Wrong size for your holder? Changed your mind? Returns go through the retailer where you bought, under their return window and policy.
- 1
Open your orders
Sign in on the retailer's site where you placed the order and find it in your order history.
- 2
Choose return
Pick the item and a reason. Most DYLEN products are eligible within the standard window.
- 3
Pack and drop
Use the label or drop-off option they give you; keep all parts together.
- 4
Get refunded
The refund goes back to your payment method once the return is received.
If a part broke or arrived damaged, write to orders@dylen.org as well. We want to know, and we can often help faster.

